GAGE Employs AI for Enhanced IT Security and Rapid Customer Support



Baton Rouge-based managed technology service provider, GAGE, is integrating AI (artificial intelligence) systems to detect potential malicious activity in IT. Their AI, termed knowledge management, gathers diverse, yet similar, data to build comprehensive datasets related to customer and product activities. 


This AI will enhance customer support by offering predictive insights and facilitating effective IT solutions. The incorporation of AI is expected to reduce customer service response time by 30%, achieved through pattern recognition in plain language for improved technical support. The primary aim is to enhance the detection of security-threatening events for users and their systems. To learn more about this article, visit the Greater Baton Rouge Business Report